Schedule your visit with our expert healthcare professionals
SHA Services
We are an accredited SHA facility offering comprehensive coverage
What You Need
Valid SHA card or membership number
National ID or passport for verification
Referral letter (for specialist visits)
Up-to-date SHA contributions
Covered Services
• Outpatient Services
• Maternity Services
• Radiology & Imaging
• Pharmacy Services
• Specialist Consultations
• Dental Services
• Inpatient Care
• Surgical Procedures
• Laboratory Services
• Emergency Care
• Physiotherapy
• Optical Services
Important Information
Please ensure your SHA contributions are up to date before seeking treatment. You can check your status on the NHIF portal or mobile app.
For maternity services, registration should be done during the first trimester for full benefits.
Accepted Insurance Providers
We work with major insurance companies to ensure you get the care you need. Our billing team will work directly with your insurance provider.
SHA (Social Health Authority)
AAR Healthcare
Jubilee Insurance
CIC Insurance
Madison Insurance
Britam
UAP Insurance
APA Insurance
Don't see your insurance provider? We may still be able to help. Contact our billing department to verify coverage or discuss payment options.
How to Use Your Insurance
1
Verify Coverage
Check with your insurance provider before your visit to confirm coverage
2
Bring Documents
Carry your insurance card, ID, and any required referral letters
3
Register at Desk
Present your insurance information at the registration desk upon arrival
4
Receive Care
We'll handle the billing with your insurance provider directly
Accepted Payment Methods
Credit/Debit Cards
Visa, Mastercard, American Express accepted
Mobile Money
M-PESA, Airtel Money, T-Kash
Bank Transfer
Direct bank transfer or cheque
Cash
M-PESA, Airtel Money, T-Kash
Understanding Your Costs
Co-payments
Some insurance plans require a co-payment at the time of service. Check with your provider for specific amounts.
Pre-authorization
Certain procedures may require pre-authorization from your insurance. Our team will help coordinate this process.
Claim Support
Our billing team will submit claims on your behalf and work to resolve any issues promptly.
Frequently Asked Questions
Can I use multiple insurance policies?
Yes, if you have primary and secondary insurance, we can coordinate benefits. Please inform our registration desk so we can process both correctly.
What if my insurance claim is denied?
Our billing team will work with you and your insurance company to understand the denial and file an appeal if appropriate. We'll keep you informed throughout the process.
Do you offer payment plans for out-of-pocket expenses?
Yes, we offer flexible payment plans for amounts not covered by insurance. Contact our billing department to discuss options that work for your situation.
How do I update my insurance information?
You can update your insurance information at any registration desk, by calling our insurance department, or through our patient portal online.
Is emergency care covered by SHA?
Yes, SHA covers emergency care at our facility. In case of emergency, seek treatment immediately. Our team will handle the insurance documentation afterward.
